Frequently Asked Questions

Not Receiving OTP on Email

Check Inbox and Spam: OTPs are sent from the Palm official website. If you haven’t received it in your inbox, check your spam or junk mail folder.

Not Receiving OTP on Mobile

Check Messages: Ensure you are on the inbox. Verify that the message isn’t in your spam or blocked messages.

Account Blocked

• Possible Reasons: Your account may be blocked if you enter the wrong password or OTP more than three times, or if unauthorized activity is detected.

• Action: Contact support to unlock your account.

Not Receiving Tokens After Swapping

Transaction Confirmation: Ensure your swap transaction was executed properly. Funds should appear in your wallet within 1-5 minutes after a successful swap.

Not Receiving Rewards in Staking Details

Contact Support: If rewards are missing, contact the help & support team with your staking details for resolution.

Device Verification

Mandatory: Device verification is required to log in to both new and existing devices.

For further assistance, please reach out to [email protected] or use the help & support page within the Palm Wallet.