Frequently Asked Questions
Not Receiving OTP on Email
Check Inbox and Spam: OTPs are sent from the Palm official website. If you haven’t received it in your inbox, check your spam or junk mail folder.
Not Receiving OTP on Mobile
Check Messages: Ensure you are on the inbox. Verify that the message isn’t in your spam or blocked messages.
Account Blocked
Possible Reasons: Your account may be blocked if you enter the wrong password or OTP more than three times, or if unauthorized activity is detected.
Action: Contact support to unlock your account.
Not Receiving Tokens After Swapping
Transaction Confirmation: Ensure your swap transaction was executed properly. Funds should appear in your wallet within 1-5 minutes after a successful swap.
Not Receiving Rewards in Staking Details
Contact Support: If rewards are missing, contact the help & support team with your staking details for resolution.
Device Verification
Mandatory: Device verification is required to log in to both new and existing devices.
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